Refund and Returns Policy

Return, Refund and Cancellation Policy

Cancellation Policy:
Order Cancellation: You may cancel your order at any time before the order cutoff time for your delivery day. The order cutoff time is typically 10:00 PM before the scheduled delivery date. To cancel an order, please log in to your account on our website or contact our customer support team at talk2us@themicrogreenguy.com via email or WhatsApp @7569507659.
Late Cancellations: If you cancel your order after the order cutoff time, you may be subject to a cancellation fee.

Refund Policy:
Returns and Refunds: We take great care to ensure the quality and freshness of our products. If you are not completely satisfied with the quality of the vegetables/microgreens you receive, please contact us within 24 hours of receiving your order. We may request photographic evidence of the issue to assess the problem.
Refund Process: If you are eligible for a refund, we will process the refund to the original payment method used for the purchase. The refund amount will be for the value of the product in question, and it may take 5-7 business days for the refund to be reflected in your account.
Non-Refundable Items: Certain items, such as customized or personalized products, may not be eligible for a refund.

Return Policy:
We do not accept returns due to the logistical costs involved. We request the customers to thoroughly inspect the products upon delivery. If the product is damaged or not in a consumable condition, please refuse to accept it. If payment has already been made, we will process a refund for the product.

Contact Information:
If you have any questions or need assistance regarding our return, refund and cancellation policy, please feel free to reach out to our customer support team at talk2us@themicrogreenguy.com via email or WhatsApp @7569507659.

Quality Assurance:
We are committed to delivering the freshest and highest quality vegetables/microgreens to your doorstep. If you have any concerns about the quality of our products, please contact us immediately, and we will do our best to address your concerns.

Please note that this refund and cancellation policy may be subject to updates and changes, and any revisions will be posted on our website. It is your responsibility to review this policy periodically and ensure compliance with its terms.